How to avoid Vitale card scams?


Health insurance beneficiaries are increasingly complaining about attempts toVitale card scam. The problem is that fraudsters use very elaborate methods. Detecting a scam is therefore particularly difficult. Despite everything, a few simple reflexes can prevent you from falling into the trap. Let’s see them together!

The different Vitale card scams

Health authorities report daily new attempts to card fraud. These scams, now well known to medical professionals, still pose just as much of a problem. Indeed, they take less and less predictable forms and are more and more sophisticated: calls, letters, but also fraudulent SMS…

In general, the scenario is the same: an interlocutor contacts you in order to carry out the renewing or updating your Vitale card. It asks you to click on a link that takes you to a web page similar to that of Health Insurance. This page asks you to fill in your personal data: surname, first name, address…. and bank details.

Thus, the objective of scammers is often twofold: steal your personal information to resell them, and extract money from you.

Fraud increasingly difficult to detect

Even more pernicious, some fraudsters contact you directly by telephone. They then pretend to be your bank or your CPAM. They make you believe that a scam attempt is in progress, and that they want to put an end to it. For this alleged purpose, they ask you to communicate to them your personal and banking information.

Moreover, in general, scammers use an increasingly realistic discourse. They make fewer and fewer spelling mistakes, seek to put the recipient at ease, and insist on the urgency of the process.

Here is a general reminder about the Vitale card :

  • In case of theft or lossthe declaration is made directly on your Ameli personal space;
  • Its renewal is also done on your Ameli account;
  • It is 100% free: Health insurance will never ask you to pay for your Vitale card!

How to fight against Vitale card scams?

1. Identify fraudulent emails and SMS

Have you received an email or an SMS from Health Insurance asking you to provide certain personal information, such as your bank details or your social security number? Beware, this is most likely an attempt to “phishing», phishing in French!

Indeed, Social Security never asks policyholders for personal details or the transmission of their bank details by email or SMS. It communicates only on the secure messaging service of the Ameli space.

What is Phishing?

Phishing consists of sending an email pretending to be someone, a company, or even an acquaintance. The mail content asks the user to click on a link or reply with some personal information. It is therefore necessary to be vigilant on a daily basis to use your messaging system in complete security.

2. Beware of phone or text scams

a hand holds a bank card in front of a computer

Many scammers pretend to be members of the CPAM, with the aim of extort money or extort your personal data. How ? It’s simple: they leave a message on your answering machine, in which they ask you:

  • Or to call back the CPAM. In this case, they leave a number different from 3646. The goal is actually to have you call a premium rate number;
  • Either to send certain elements to an email address.
Only the 3646 allows you to contact your CPAM. This number is free.

The 3 health insurance numbers

The number that appears on your screen when the Health Insurance contacts you by phone or text message must be one of the following:

  • 3646;
  • 01 87 52 00 70 (vaccination against Covid-19);
  • 09 74 75 76 78 (device to limit the circulation of the virus).

If another number is displayed, no doubt: it is a scam.

Do you think you are the victim of a card scam ? Oppose immediately if the fraudster has managed to obtain your bank details!

Heloise is the author of this page. To learn more about our editorial team, Click here.

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